Customer Service Intern

The Opportunity

Job Title: Customer Service Intern

Locations: New York

Status: Summer Internship (Part-Time)

Hire Date: May, 2018

Reporting To: Director, Community Engagement

We are seeking a type-A, Customer Service Intern to work directly with our Director of Community Engagement, to assist in all aspects of client interaction - from customer service e-mails and calls to, administrative support and review of FAQs and website interaction. This one-of-a-kind opportunity will allow you to join an early stage startup in rapid growth phase, starting in May  2018 and running through the end of the summer, with the ability to increase responsibility and grow within the organization beyond the summer.

Your main focus and goal will be to ensure that all customer questions are well-answered, in a professional, friendly and timely manner, all the while, with a smile on your face and positive spirit. We will rely on you heavily to make sure that each query is being answered, even when camps are in session. Equally as important as making sure all inquiries are answered, we are looking for someone who is fun to work with and has a glass-half-full mentality.

Responsibilities:

  • Answer all customer inquiries both via e-mail and phone in a professional and friendly manner within one business day
  • Distribute sponsorship, corporate retreat, press and other specific inquiries to the right person internally
  • Research and develop online best practices for web and social media interaction
  • New camp location research
  • All other reasonable ad-hoc responsibilities deemed necessary by management
  • Facilitate customer information research, collection, and data entry

The Ideal Candidate:

  • Working towards/completed a Bachelor's degree, with a focus on business, hospitality or marketing
  • Loves all aspects of camp, as a former camper who’s eager to return, or as a future first-time camper!
  • Has a minimum of 1 year experience in customer service
  • Has both professional business written and verbal skills
  • Is confident, friendly and comfortable on the phone
  • Is extremely organized (and probably has a clean bedroom)
  • Positive, personable outlook, energetic, happy, hard working, effective in high-pressure situations and has a significant attention to detail
  • Must enjoy working in a small team environment
  • Proficient in Microsoft Suite including Excel, Word, Powerpoint; and Google Mail/Drive/Calendar

Compensation/Perks

  • Unpaid Internship
  • You’ll receive a personal written letter of recommendation from the CEO and Founder
  • You’ll get hands-on experience and training, learning the ropes of a business while working directly with the CNC staff
  • You’ll be well suited for a potential full time job opportunity at Camp No Counselors
  • By the end of your internship you’ll be draped in camp swag from our super soft t-shirts and sweatshirts to our cozy winter hats!

Interested candidates should upload a resume and provide a written answer to the below questions.

  1. My wife and I want to attend camp but we're 53 and 55 years old. Are we too old for your camp?
  2. My friends have already registered for camp; can you guarantee that we'll bunk together?
  3. I registered for camp but just found out that my mother is going into surgery the same weekend. While I know that it's already past the refund deadline, I was wondering if there might be a way to refund my registration? I was really looking forward to the weekend and hope I can come next year.

 Upload Resume Here

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